Shipping policy

Shipping Policy

Last Updated: May 2026

At MAUSICA Coffee & Supply Co., freshness is part of the ritual.

To help ensure every order arrives at peak quality, our coffee is roasted in frequent small batches based on customer demand — not warehouse inventory. This approach allows us to prioritize freshness, responsiveness, and flavor in every shipment.

Because many orders are roasted and prepared shortly before shipping, processing and fulfillment timelines may differ slightly from traditional mass-retail products.

Order Processing

Most coffee orders are processed and prepared within 1–5 business days before shipment.

In many cases, orders are packaged and shipped shortly after roasting to minimize storage time and preserve freshness.

Processing times may vary during:

  • holidays,
  • promotions,
  • seasonal launches,
  • or periods of increased order volume.

Orders are not processed or shipped on weekends or major holidays.

Once an order has entered production, fulfillment, or shipment preparation, it may no longer be modified or canceled.

Shipping & Delivery Estimates

Once shipped, most domestic orders arrive within an additional 1–5 business days depending on destination and carrier operations.

Shipping timelines are estimates only and are not guaranteed.

Delivery times may vary due to:

  • carrier delays,
  • weather conditions,
  • seasonal shipping volume,
  • customs processing,
  • or circumstances outside of our control.

Tracking Information

All orders include tracking information once shipped.

Tracking updates are automatically sent to the email address provided at checkout.

Please allow carriers time to scan and update tracking activity after shipment confirmation.

Shipping Address Accuracy

Customers are responsible for entering accurate shipping information at checkout.

MAUSICA Coffee & Supply Co. is not responsible for:

  • orders shipped to incorrectly entered addresses,
  • failed deliveries caused by address errors,
  • or packages returned due to invalid shipping information.

If you notice an error in your shipping address, please contact us immediately at support@mausica.co. Address changes may only be possible before the order enters fulfillment.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery handling becomes the responsibility of the carrier.

If your package is:

  • delayed,
  • damaged,
  • lost,
  • or marked delivered but missing,

please contact us and we will do our best to assist with resolving the issue.

In certain situations, replacement shipments, store credit, or partial reimbursements may be offered at our discretion.

MAUSICA Coffee & Supply Co. is not responsible for:

  • stolen packages,
  • carrier delivery errors,
  • shipping delays,
  • or packages marked as delivered by the carrier.

International Shipping

International shipping availability may vary by destination.

International customers are responsible for:

  • customs fees,
  • import duties,
  • taxes,
  • and any additional country-specific charges.

MAUSICA Coffee & Supply Co. cannot guarantee international delivery timelines, customs processing times, or carrier performance for international shipments.

Subscription Shipments

Subscription orders are processed automatically based on the selected delivery frequency.

Customers are responsible for ensuring:

  • shipping information,
  • billing information,
  • and subscription settings remain accurate before renewal dates.

Once a subscription order has been processed or shipped, it cannot be canceled or refunded.

Contact Us

For shipping questions or order support, contact:

support@mausica.co

MAUSICA Coffee & Supply Co.
www.mausica.co